A Salesforce BA should not be an order taker. Otherwise, you are paying someone to document how garbage gets into your CRM.
Business knows what it wants to achieve. But the current process may be exactly what prevents it. Sometimes a BA needs to ask the business to change when information is collected, who enters it, or how work moves between departments. That change can make proper validation and automation possible.
To have that conversation, a BA needs to understand both the business process...